The website at www.tsagriculture.my is a copyrighted site (“the Site”) belonging to TS Agriculture Sdn Bhd ("TS Agriculture", "Company", "us", "our", and "we"). The Company markets, sells and delivers packaged foods directly to customers by post. Additional guidelines, terms, conditions and/or rules to be posted on the website may be subject to certain features of the website. You shall be bound by all such additional terms, directives and/or rules.
By accessing to the Site and placing your order(s) with us, you are deemed to accept the terms and conditions herein (on behalf of yourself or the entity that you represent). You represent and warrant in this regard that you have the right, authority and ability to enter into this transaction with us on behalf of yourself or the entity you present.
"Account" means the TS Agriculture Account that you will need to register for on the Site if you would like to be TS Agriculture existing customer;
"Customer" means any individual who places an Order on the Site, or individual who participated in our contest or campaign;
"Order" means the Order submitted by you to the Site to purchase a Product from us;
"You" means the Customer who places an Order or participated in our campaign;
Words imparting the singular shall include the plural and vice versa. Words imparting a gender shall include every gender and references to persons shall include an individual, company, corporation, firm or partnership; References to "includes" or "including" or like words or expressions shall mean without limitation.
2. PRICE AND PAYMENT:
2.1 Where applicable, prices are charges in Malaysian ringgit. Delivery fees will be charged in addition where applicable; such additional charges are clearly displayed and included in the ‘Final Total’.
2.2 You may order any of the product(s) offered (including without limitation, a la carte or gift) by following the directions of purchase provided on the Site.
2.3 You can use any of our payment partners listed on our homepage to pay. Likewise, using store credit or a promotional voucher, if applicable, you can pay all or part of your order.
2.4 No amendments are allowed after payment has been processed, kindly check and ensure that your delivery details and ordered/purchased item(s) are correct before making the payment
2.5 For the avoidance of doubt, we shall not be held responsible/ liable for any products ordered from other channels/ methods aside from the Site.
2.6 All orders made for clearance items are not allowed to refund or exchange.
2.7 Free gift that comes with your Order will be displayed in the shopping cart (if any).
2.8 Free gift may be substituted with similar items of equal value according to stock availability without prior notice to you.
2.9 All free gifts are not allowed to refund or exchange.
3. ORDER OR PRODUCTS COMPLAINTS:
3.1 Should there be mistakes in your Order(s) due to packing errors (i.e. missing product/ wrongly packed order), within 7 days from the date of receiving your purchase parcel, please inform our customer service team. After checking and verifying your claim, our team will proceed to carry out remedial action. After the expiry of 7 days from the date of receiving your parcel, we will not entertain any claims that are brought to our attention.
3.2 For any complaints regarding the quality of our product(s) (i.e. spoilt, past expiry date etc), kindly contact our customer service team within 30 days from the date of receiving your parcel. Our team will proceed to check and verify your claim and carry out remedial action. We reserve our rights not to entertain any claims which are brought to our attention after the expiry of 30 days from the date of receiving your parcel.
3.3 Should you received a broken/damaged product, kindly contact our customer service team within 7 days upon the date of receiving your parcel. Our team will proceed to check and carry out remedial action. We will not entertain any claims which are brought to our attention after the expiry of 7 days from the date of receiving your parcel.
4. REFUND POLICY
4.1 Return refunds will only begin to be processed once the physical return package has been received and a quality check is completed to either approve or reject the requested return. Once the processing is completed, based on the following payment method, the equivalent amount will be credited.
|Payment Method||Refund Method|
Credit / Debit Card
|Store Credit||Store Credit|
4.2 All returned item shall be sent in their original condition and packaging. We reserve the right not to refund you in the unlikely event that an item is returned to us in an improper condition or outside of the 30-days return policy.
5. PROCESSING YOUR ORDER:
5.1 It requires 7-10 days to process your Orders as most of our products are freshly made to order. We aim to deliver the Product to you at the place of delivery requested by you in your Order and the delivery time indicated by us at the time of your Order checkout (as updated in the Order Confirmation via email notification).
5.2 We shall notify you if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
5.3 All of the parcels are delivered by our courier partner(s) i.e. Ninja Van, DHL eCom, CJ Century, Pos Laju (Malaysia).
5.4 It is strictly not allowed for self-collection from our warehouse.
5.5 Our courier partner will return your parcel(s) if the delivery details provided by you are invalid/insufficient or if the courier has attempted delivery twice to you but failed for whatsoever reasons. In the event your parcel(s) is returned to us, we will refund via store credits to you which you can utilize for your subsequent purchase. If you prefer the refund to be by different means (via cash refund) please reach out to our customer service team via live support or email at [email protected] (MY) and we will try our best to accede to your request.
6. DELIVERY FEE:
6.1 The delivery fees are as follows:-
|KL & Selangor||
Based on the location
Purchase RM80, RM 95, RM 140 & above free delivery
|Johor, Penang & Kedah||
Based on the location
To be confirmed upon availability
|KL & Selangor||
Based on the total weights of purchase
|Johor, Penang & Kedah||
Based on the total weights of purchase
* Parcel delivery location is subject to the locations delivered by our courier partner(s)
* Delivery fee to be estimate based on the weight of the products.
6.2 The delivery charges and courier partner(s) may change from time to time without you being notified.
7.1 New customers and existing customers are entitled to different promotional offers as determined from time to time by us. Existing customers are not entitled exclusively to promotional offers for new customers and vice versa.
7.2 Terms and conditions of selected promotion(s) for new customers will be listed at the bottom of the pop-up window. Customer are deemed to red, understood, checked and agreed upon the terms and conditions stated upon clicking “redeem now” for the information required or related to the promotion(s).
7.3 Multiple promotions may be held simultaneously within the same period of time. However, combining multiple promotions in single purchase is not allowed unless specify otherwise.
7.4 The PWP (Purchase With Purchase) promotion offers customers the option of buying another item at a reduced price. PWP items are separate and does not combined in your current cart purchase that enjoy the free gift promotional offer and/or free delivery offer.
7.5 Buyer are not permitted to modify or cancel previous orders in order to take advantage of new promotions.
7.6 Items in snack pack/gift box/bundle are shown for illustration purposes only. Decorative items are not included.
7.7 We reserve the right for the final decision of the promotion/marketing activities/marketing campaign without prior notice or reference to you.
8. AFFILIATE :
8.1 Only the first purchase of newly registered customer with us is entitled to all affiliate rewards.
8.2 For every successful purchase from the newly registered customer via your shared affiliate link, RM10.00 store credit will be credited to you unless otherwise specified.
8.3 Each successful affiliate transaction is subject to a validation process to ensure that all the email address/other information of the new customer has not been registered before or duplicated in our database.
8.4 All successful affiliate transactions are subjected to the terms and conditions set by us.
8.5 We have the sole and absolute discretion to revoke the pending/paid store credit in the event if you failed to comply with the terms and conditions of the reward credit affiliate programme.
8.6 The reward period is on a monthly basis and the reward will be credited into your Account on every 10th of the following month.
9. STORE CREDIT:
9.1 Store credit is valid for 12 months only and thereafter, the unused reward credit will be void.
9.2 Store credits prohibited be transferred to other accounts.
9.3 Store credits prohibited be redeemed for cash or refunded for cash at any time.
10.1 Organiser and Eligibility:
10.1.1 All contests are organised by TS Agriculture Sdn. Bhd[“the Organiser”] and is open to all Malaysian citizens who are above the age of 18 with a valid Malaysian address.
10.1.2 The following group of persons shall not be eligible to participate in contests organized by TS Agriculture Sdn. Bhd :
10.1.2.1 Employees of the Organiser [including its affiliated and associated companies] and their immediate family members [children, parents, brothers and sisters, including spouses]; and/or
10.1.2.2 Representatives, staff , servants and/or agents of the organizer’s advertising and/or promotional services providers [including its affiliated and related companies], and their immediate family members [children, parents, siblings, including spouses].
We reserve the right at any time, to amend the contest period. It will disqualify all entries received outside the contest period.
10.3 Submission of Entries and Qualifying Criteria:
Please check the respective qualifying criteria for the associated social media posting and obey the submission procedure accordingly.
10.4 Prizes Redemption:
10.4.1 Facebook & Instagram Contest:
10.4.1.1 The lucky winners are required to contact us according to the relevant social media platform (i.e. winners selected from Facebook are to private message us via Facebook Messenger; winners from Instagram are to contact us via Instagram direct message). Our customer service team will then provide a winner form to be submitted prior to redemption of prizes.
10.4.1.2 It is compulsory to provide the full and accurate information requested in the submission form in order to redeem the prize. All winners with incomplete or inaccurate submission form will be counted as forfeited.
10.4.1.3 Winners must reach us within 1 week of announcement, otherwise all unclaimed prizes will be forfeited.
10.4.1.4 All prizes will be added to the Customer Account bearing the same email address as the one used to submit the winner form. Prizes will only be delivered to winners together with their Order. We will not deliver the prizes to winners separately without an Order.
10.4.1.5 Participants with more than one  entry are entitled to enter into other contests held by the Organiser and win more than one prize throughout the entire contest period.
10.4.1.6 The Organiser reserves the right, at its sole discretion, to substitute any of the prizes with that of similar value, at any time without prior notice to the winners. The value of the prizes are correct at the time of printing. All prizes are given on an “as is” basis and are not exchangeable for cash, credit, other items or voucher, in part or in full.
10.4.1.7 All winners must abide by the terms and conditions of the parties arranging and/or providing for the prizes and the terms and conditions attached to the prizes, if any.
10.5 Liability & Responsibility:
10.5.1 The participants/winners shall be solely responsible for all recording, transportation, accommodation, personal cost and/or any other cost incurred to participate in this contest and to redeem the prize.
10.5.2 We are not responsible for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction, unauthorized access to, or alteration of, user or member communications, or any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of email or players on account of technical problems or traffic congestion on the Internet and/or websites.
10.5.3 We shall not be held liable or responsible for any delay and/or failure in the receipt of entry due to the inability of the respective Internet Service Provider [ISP] company and/ or telecommunication network to provide timely and/or efficient internet and/or telecommunication services.
10.6 Rights of the Organiser:
10.6.1 By submitting your entries for this contest, all participants agree and acknowledge that the Organiser retains the exclusive right to use, edit, modify and publish the entry submitted by all the participants, publish the names of the participants, in any way it deems fit for any advertising, trade, promotional purposes and for any other reason whatsoever, without any further notice to the participants and the participants shall not claim ownership or any payment or compensation for the entry. For the avoidance of doubt, the submissions will not be edited for judging purposes. We will be using participants’ submission photos to be featured in our social media wall posts.
10.6.2 The Organiser reserves the right to modify, postpone, suspend or cancel a contest without liability to the participants at the sole and absolute discretion of the organiser.
10.6.3 The Organiser reserves the right to disqualify, at its sole discretion, any participant who is not eligible, found or suspected of having interfered with the process of submitting the contest or the operation of the contest.
10.6.4 The organiser reserve the right to remove any submissions of the participant who it reasonably suspects has violated or infringed any of these general terms and conditions and the Organiser reserves the right to pursue legal action against any individual it believes has undertaken fraudulent activities or other activities harmful to this online contest and/or the contest submission process with further notice to the participant.
10.7 Privacy Notice:
By participating in this contest, you have given your voluntary consent for us, our related companies, service providers and agents to collect and process your personal data(s) for the purposes of this contest and for our marketing purposes. You understand that you may update your personal data, access your personal data or withdraw your consent to the collection and processing of your personal data by contacting our customer service team via e-mail to [email protected] (MY) or call +6013-610-1677. For full Personal Data Notice, please visit our webpage at https://www.tsagriculture.my/
10.8 Prohibited Content:
10.8.1 Participants are prohibited from posting the following:-
10.8.1.1 Content which are offensive to the community, such as content that promotes racism, contain politically religious agendas, contain inflammatory religious content, promotes violence, contain foul language, promotes bigotry, hatred or likely to cause harm of any kind against any particular group or individual;
10.8.1.2 Content that are offensive to TS Agriculture competitive products;
10.8.1.3 Content that harasses or advocates harassment of any particular group or individual;
10.8.1.4 Content which involves the transmission of “junk mail,'' “chain letters,” “spam,” or any other unsolicited mass mailing, e-mailing, or other communication;
10.8.1.5 Content with information that the participant knows is false or misleading, promotes illegal activities or conduct that is abusive, or is threatening, obscene, defamatory, or libellous;
10.8.1.6 Content which constitutes or includes any illegal or unauthorized copy of another person’s copyrighted or copyrightable work, including, but not limited to pirated computer programs or links to them, information which circumvents manufacturer-installed copy-protect devices, pirated music or links to pirated music files;
10.8.1.7 Content which may displays obscene, pornographic or sexually explicit material of any kind;
10.8.1.8 Content which includes material that exploits people in a sexual or violent manner; • includes material showing or depicting any offensive or violent acts whether involving other person or persons or animal;
10.8.1.9 Content which provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses;
10.8.1.10 Content which exhibits overtly dangerous or potentially life-threatening situations; or
10.8.1.11 Content which in the Organiser’s opinion is deemed to be inappropriate.
10.8.2 In the event the participant publishes any of the prohibited content as mentioned above, the Organiser has the right to disqualify the participant, terminate the participant’s membership (if any) and take appropriate legal action against the participant including but not limited to reporting the participant to the appropriate legal authorities without further notice to the participant.
10.9 We reserve the right to amend the terms and conditions herein at our sole and absolute discretion without prior notice or reference to you.
10.10 We shall not be liable to you for any indirect and consequential losses suffered by you.
10.11 If you have any medical conditions and/or allergy, you shall consume our products at your own risks upon consultation with your medical doctor/advisors. We shall not be responsible for any consequences/damages suffered by you after consumption of our products which are attributed by your medical condition and/or allergy (whether you are aware or unaware of such medical condition and/or allergy).
10.12 In the event of disputes, parties agree to be bound by the laws of Malaysia and to submit themselves to the exclusive jurisdiction of the courts of Malaysia.
10.13 Notices to be given shall be in writing and deemed to be delivered if sent vide e-mail to your latest email provided to us. If there are any changes to your contact details, including your e-mail, you shall notify us promptly.
11.1 Account Creation
TS Agriculture membership is based on invitation link only and certain promotions / campaign available on the Site may require purchase or subscription. Should you choose to register as a member or subscribe to TS Agriculture, you represent and warrant that: (i) all required registration information you submit is complete, truthful and accurate; (ii) you will maintain the accuracy of such information and keep such information updated from time to time. You may delete your TS Agriculture Account at any time, for any reason, by following the instructions provided on the Site.
11.2 Account Responsibilities
You are responsible for maintaining the security and confidentiality of your TS Agriculture Account and login information. You are fully responsible for all activities that occur under your TS Agriculture Account. You agree to immediately notify TS Agriculture of any unauthorized use, or suspected unauthorized use of your TS Agriculture Account or any other breach of security. For the avoidance of doubt, TS Agriculture shall not be liable for any unauthorized use of your TS Agriculture Account or loss or damage arising from the unauthorized use of your TS Agriculture Account.
11.3 Promotional emails
As an Account user/member, you agree to receive newsletters and promotional emails from us including third party offers from us. You can choose to opt out the promotional emails.
TS Agriculture grants you a limited, non-transferable, non-assignable, non-exclusive, revocable, license to use the website for your personal, non-commercial use, subject to the terms and conditions set out herein.
The rights granted to you herein are subject to the following restrictions:
12.2.1 you may not license, sell, rent, lease, transfer, allocate, distribute, host, or otherwise exploit the website commercially ;
12.2.2 you may not modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the website;
12.2.3 you shall not access the website in order to construct a service that is similar or competitive ; and
12.2.4 except as expressly stated herein, no part of the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means.
TS Agriculture reserves the right, at any time, to modify, suspend, or discontinue the content/operation of the Site or any part thereof without notice or liability to you.
12.4 No Support or Maintenance
You acknowledge and agree that TS Agriculture will have no obligation to provide you with any support or maintenance in connection with the Site.
Excluding your User Content (defined below), you acknowledge that all the intellectual property rights, including copyrights, patents, trademarks, and trade secrets, in the Site are owned by TS Agriculture or TS Agriculture’s licensors. The provision of the Site does not transfer to you or any third party any rights, title or interest in or to such intellectual property rights.
13. USER CONTENT
13.1 User Content
13.1.1 "User Content" means any and all information and content that a user submits to, or uses with, the Site (e.g., content in the user's profile or postings).
13.1.2 You are solely responsible for the content of your user. You assume all risks associated with the use of your User Content, including any reliance on its accuracy, completeness or usefulness by others, or any disclosure of your User Content that makes you or any third party personally identifiable.
13.1.3 You hereby represent and warrant the Acceptable Use Policy (defined below), applicable laws and regulation are not in violation of your user content.
13.1.4 You may not state or imply that your User Content is in any way provided, sponsored or endorsed by TS Agriculture.
13.1.5 TS Agriculture is not obligated to backup any User Content and User Content may be deleted at anytime. You are solely responsible for creating backup copies of your User Content if you desire.
You acknowledge and agree that by submitting suggestions or other feedback to us regarding our Site in any way:
13.2.1 your feedback do not contain confidential or proprietary information;
13.2.2 TS Agriculture is not under any obligation of confidentiality, express or implied, with respect to the feedback;
13.2.3 TS Agriculture shall be entitled to use or disclose (or choose not to use or disclose) such feedback for any purpose, in any way, in any media worldwide;
13.2.4 you irrevocably grant a non-exclusively license to TS Agriculture to exploit your feedback;
13.2.5 you are not entitled to any compensation or reimbursement of any kind from TS Agriculture under any circumstances.
13.3 Acceptable Use Policy
When using the Site, you irrevocably agree to the "Acceptable Use Policy" below. Specifically, you agree to:
13.3.1 Comply with all applicable laws, including, without limitation, privacy laws, intellectual property laws, tax laws, and regulatory requirements;
13.3.2 Provide complete, true and accurate information to us and update the information from time to time;
13.3.4 Read and comply with notices sent by the Company regarding the Site; and
13.3.5 Use the TS Agriculture Account and the Site in a responsible manner.
Additionally, you agree not to:
13.3.6 Act dishonestly or unprofessionally by engaging in unprofessional behaviour by posting inappropriate, inaccurate, defamatory or objectionable content to the Site;
13.3.7 Harass, abuse or harm another person, including sending unwelcomed communications to others using the Site;
13.3.8 Use or attempt to use another's account without authorization;
13.3.9 Upload, post, transmit or otherwise make available or initiate any content that Is unlawful, libellous, abusive, obscene, discriminatory or otherwise objectionable;
13.3.10 Includes information that you do not have the right to disclose or make available under any law or under contractual or fiduciary relationships;
13.3.11 infringes upon patents, trademarks, trade secrets, copyrights or other proprietary rights;
13.3.12 includes any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," or any other form of solicitation; or Contains software viruses, worms, or any other computer code, files or programs that interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment of Company or any user of the Services.
13.3.13 Duplicate, license, sublicense, publish, broadcast, transmit, distribute, display, sell, rebrand, or otherwise transfer information found on the site (excluding content posted by you) except as expressly authorized by Company;
13.3.14 Reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for any underlying intellectual property used to provide the Service, or any part thereof;
13.3.15 Use or copy information, content or any data you view on or obtain from TS Agriculture to provide any service that is competitive, in Company's sole discretion, with Company;
13.3.16 Rent, lease, loan, trade, sell/re-sell access to Company or any information therein, or the equivalent, in whole or part;
13.3.17 Remove any copyright, trademark or other proprietary rights notices contained in or on any Company website, including those of the Company and any of its licensors;
13.3.18 Remove, cover or otherwise obscure any form of advertisement on the site;
13.3.19 Infringe or use Company's brand, logos or trademarks except as expressly permitted by Company;
13.3.20 Use manual or automated software, devices, scripts robots, other means or processes to access, "scrape," "crawl" or "spider" any web pages or other services contained in the site;
13.3.21 Engage in "framing," "mirroring," or otherwise simulating the appearance or function of Company's website;
13.3.22 Attempt to or actually override any security component included in the Site or underlying Company;
13.3.23 Engage in any action that directly or indirectly interferes with the proper working of or places an unreasonable load on Company's infrastructure.
You acknowledge to indemnify and hold Company (and its officers, employees, and agents) harmless, including costs and attorneys' fees, from any claim or demand made by any third party due to or arising out of
14.1 your use of the Site,
14.2 your User Content,
14.3 your violation of these terms and conditions; or 14.4 your violation of any applicable laws or regulations.
The Company reserves the right, at your expense, exclusive defence and control of any matter for which you are required to indemnify us at your expense and you agree to cooperate with our defence of such claims. You agree not to settle any matter without the prior written consent of Company. The Company will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.
15. THIRD PARTY SITES & ADS; OTHER USERS
15.1 Third Party Sites & Ads
The Site may contain links to third party websites, services, and advertisements for third parties (collectively, "Third Party Sites & Ads"). Such Third Party Sites & Ads are not under the control of Company and the Company is not responsible for any Third Party Sites & Ads. Company provides these Third Party Sites & Ads only as a convenience and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third Party Sites & Ads. Usage of all Third Party Sites & Ads are at your own risk. When you link to a Third Party Site & Ad, the applicable third party's terms and policies apply, including the third party's privacy and data gathering practices. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction in connection with such Third Party Sites & Ads.
15.2 Other Users
Each Site is solely liable for all of its user content. As we do not control the user content of other sites, you acknowledge and agree that we are not responsible for any user content and we make no guarantees regarding the accuracy, currency, suitability, or quality of any user content, and we assume no responsibility for any user content. Your interactions with other sites are solely between you and such user/owner. You agree that Company will not be responsible or liable for any loss or damage resulting from any such interactions.
You hereby release and forever discharge us (and our officers, employees, agents, successors, and assigns) from, and hereby waive and relinquish, each and every past, present and future dispute, claim, controversy, demand, right, obligation, liability, action and cause of action of every kind and nature (including personal injuries, death, and property damage), that has arisen or arises directly or indirectly out of, or relates directly or indirectly to, any interactions with, or act or omission of, other sites or service users or Third Party Sites & Ads.
16. LIMITATION ON LIABILITY
To the extent permitted by law, in no event will we or our supplier be liable to you for any loss of profit, indirect, consequential, exemplary, incidental, special or punitive damages arising from your use of the Site or the transaction between us.
17. TERM AND TERMINATION
17.1 You will be bound by these terms and conditions herein for as long as you use the site.
17.2 We may 17.2.1 suspend your rights to use the Site (including your Company Account) or;
17.2.2 terminate this Agreement, at any time for any reason at our sole discretion, including for any use of the Site in violation of this Agreement.
17.3 Upon termination, your Company Account and right to access and use the Site will cease immediately. You understand that any termination of your Company Account involves deletion of your User Content associated therewith from our live databases.
17.4 For any termination of this agreement, termination of your company account and/or deletion of your user content, the company will not be liable to you at all.